Overview

This website is operated by Desigual. Throughout the site, the terms “we,” “us,” and “our” refer to Desigual. By accessing or using our website, you agree to be bound by these Terms of Service and any additional policies referenced on the site.

These terms apply to all visitors, customers, account holders, and users who access the Desigual online store.

Acceptance of terms

By visiting Desigual, browsing products, creating an account, placing an order, or using any store feature, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these terms, please do not use the website or place an order through Desigual.

Online store terms

You may use Desigual only for lawful purposes and in a way that does not interfere with the normal operation, security, or availability of the website.

• You must provide accurate and current information when placing an order or contacting customer service.
• You may not use the website for fraudulent, abusive, harmful, or unauthorized activity.
• You may not attempt to disrupt, copy, scrape, damage, or gain unauthorized access to the website or related systems.
• You are responsible for keeping your account login details secure if you create an account.

Product information

Desigual aims to present product information, images, colors, descriptions, sizes, materials, and availability as clearly as possible. However, product details may vary depending on screen settings, production updates, product batches, or other technical factors.

Before placing an order, please review the product page, size information, item description, color, quantity, and cart details carefully.

Pricing and availability

Prices, promotions, product availability, and product details may change without notice. Desigual may correct errors, update product information, adjust pricing, or remove items from the store at any time.

If a product is unavailable after an order is placed, or if an error affects the order, Desigual may contact you with an update, cancel the affected item, or issue a refund where appropriate.

Orders and payment

When you place an order with Desigual, you agree to provide complete and accurate billing, shipping, contact, and payment information.

• Orders are not final until accepted and confirmed by Desigual.
• Payment must be approved before an order can be processed.
• We may review, refuse, limit, or cancel an order if information appears inaccurate, incomplete, unauthorized, suspicious, or unavailable.
• If an order is canceled after payment, a refund may be issued according to the applicable payment and store process.

Shipping reference

Desigual provides Free Worldwide Shipping as described in our Shipping Policy. Shipping times, processing times, tracking updates, delivery estimates, and destination availability are explained in that policy.

Delivery timing may vary based on order processing, destination, local delivery conditions, address accuracy, and circumstances outside normal shipping operations.

Return reference

Desigual offers 30 Days Free Returns as described in our Return Policy. Return eligibility, item condition requirements, refund timing, exchanges, and customer-service return instructions are explained in that policy.

Customers must follow the return instructions provided by Desigual customer service before sending any return package.

Account information

If account features are available, you are responsible for keeping your account details, password, and login information confidential. You agree to notify Desigual if you believe your account has been used without permission.

Desigual may use account information to support order history, customer service, account access, and store communication.

Prohibited uses

You agree not to use Desigual, its content, or its services for prohibited activity, including but not limited to:

• Any unlawful, fraudulent, misleading, harmful, or abusive purpose.
• Submitting false order, payment, account, or contact information.
• Violating the rights, privacy, or security of another person or business.
• Uploading or transmitting viruses, malicious code, spam, or disruptive content.
• Attempting to interfere with the website, servers, security features, checkout, or payment systems.
• Copying, scraping, reproducing, reselling, or exploiting website content without permission.

Intellectual property

The content on Desigual, including text, images, graphics, product presentation, layout, design elements, logos, and other website materials, is protected by intellectual property and related rights.

You may use the website for personal shopping purposes only. You may not copy, modify, distribute, reproduce, sell, or exploit website content without prior written permission from Desigual or the applicable rights holder.

Third-party links

Desigual may include links or references to third-party websites, payment services, tools, or resources. Third-party websites and services are not controlled by Desigual.

When you use a third-party website or service, its own terms, policies, and privacy practices may apply. Desigual is not responsible for third-party content, actions, products, or services.

Disclaimer

Desigual provides the website, products, content, and services on an “as available” basis. We work to keep information accurate and the store accessible, but we do not promise that the website will always be uninterrupted, error-free, secure, or fully up to date.

Product colors, sizing, descriptions, availability, and other details may vary or change. Customers should review all product and order information before completing a purchase.

Limitation of liability

To the extent permitted by applicable rules, Desigual is not responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, inability to use the website, purchase of products, or reliance on website content.

This limitation does not exclude responsibilities that cannot be limited under applicable consumer protection or other required rules.

Changes to these terms

Desigual may update these Terms of Service from time to time to reflect changes in store operations, website features, policies, or business practices.

The “Last updated” date near the top of this page shows when the terms were most recently revised. Continued use of the website after updates means the revised terms apply going forward.