Order processing time

Desigual order processing time is 1–3 days. Processing includes order review, payment confirmation, item preparation, and shipment handling.

Processing times may be affected by order volume, item availability, payment review, holidays, weather events, or other circumstances outside normal operations.

Estimated delivery time

Estimated delivery time is 2–5 days after your order has been processed and shipped. Delivery timing may vary depending on destination, local delivery conditions, customs processing where applicable, and carrier operations.

Delivery estimates are provided for general guidance and are not a guaranteed delivery date.

Shipping destinations

Desigual provides Free Worldwide Shipping. Orders may be shipped to supported destinations worldwide, subject to checkout availability, address validation, and any delivery restrictions that may apply to the destination.

If your location cannot be serviced at checkout, please contact customer service for assistance before placing a new order.

Shipping rates

Desigual offers Free Worldwide Shipping. This means customers are not charged a separate standard shipping fee for eligible orders.

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

How shipping works

Once your order is placed, it moves through processing, shipment preparation, tracking creation, and delivery.

Tracking information

After your order ships, tracking information may take 1–3 days to update. If tracking does not show movement immediately, please allow time for the carrier system to refresh.

Once available, tracking can be used to follow the progress of your delivery. If your tracking information appears delayed or unclear, contact us and we will help review the order status.

Wrong or incomplete address

Customers are responsible for entering complete and accurate shipping information at checkout. Please review your name, street address, apartment or unit number, city, region, postal code, country, email address, and phone number if requested before submitting your order.

If you notice an address error after placing an order, contact us as soon as possible at [email protected]. We will try to help, but we cannot guarantee that an address can be changed after processing or shipment has started.

Lost, delayed, or damaged packages

If your package is delayed, missing, marked as delivered but not received, or arrives damaged, please contact Desigual customer service as soon as possible.

• For delayed packages, include your order number and tracking details.
• For missing packages, check your delivery location, mailbox, reception area, household members, or building office before contacting us.
• For damaged packages, keep the packaging and take clear photos of the parcel, label, and damaged item.
• For wrong items or shipment issues, include your order number, product details, and photos where helpful.

We will review the information provided and help with the next steps based on the shipment status and available order details.

Delivery issues outside our control

Delivery may be affected by weather, carrier delays, high-volume periods, local restrictions, customs processing, address issues, or other events outside normal shipping operations.

If an issue affects your order, please contact us so we can review the shipment and provide support where possible.