Information we collect

Desigual may collect information you provide directly, information created when you use our website, and information needed to complete purchases and customer service requests.

• Contact details, such as your name, email address, billing details, and delivery information.
• Order details, including purchased items, order number, order status, returns, exchanges, and customer service history.
• Account information, such as login-related details, preferences, saved information, and account activity.
• Messages you send to us, including questions about orders, shipping, returns, exchanges, products, or account help.
• Website usage information, such as pages viewed, device information, browser type, approximate location data, referral source, and interaction data.
• Marketing preferences, such as whether you subscribe to promotional emails or choose to unsubscribe.

How we use information

Desigual uses customer information to operate the store, provide customer support, improve the website, and communicate with customers about their orders or preferences.

• To process orders, payments, shipping, returns, refunds, and exchanges.
• To confirm purchases, send order updates, and respond to customer service requests.
• To help prevent fraud, misuse, unauthorized transactions, or security issues.
• To maintain, personalize, analyze, and improve the website and shopping experience.
• To send email marketing when you subscribe or otherwise agree to receive it.
• To comply with applicable operational, accounting, tax, security, and recordkeeping needs.

Order processing

When you place an order with Desigual, we use the information you provide to confirm your purchase, prepare your order, arrange delivery, communicate order updates, manage returns or exchanges, and provide support when needed.

We may also use order information to review purchase history, handle product questions, investigate delivery issues, and resolve customer service requests.

Payment information

Desigual accepts payments through PayPal, Stripe, and credit card payment processing. Payment details are handled by the applicable payment processor to complete your transaction securely.

We do not ask customers to send full payment card numbers by email or through customer service messages. Please do not share sensitive payment information when contacting us.

Cookies and analytics tracking

Desigual uses cookies and similar technologies to help the website function, remember preferences, support shopping features, analyze traffic, measure performance, and improve the customer experience.

Cookies may collect information about your device, browser, pages visited, interactions, and general website usage. You may be able to manage or disable cookies through your browser settings, but some website features may not work properly without them.

Email marketing

If you subscribe to Desigual email marketing, we may use your email address to send promotional messages, product updates, sale information, collection news, or other store communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at [email protected].

Service providers

Desigual may share limited information with service providers that help operate the store and provide services to customers. These may include payment processing, order management, shipping support, website hosting, analytics, email delivery, fraud prevention, and customer service tools.

Service providers are expected to use customer information only as needed to provide their services and support the operation of the store.

Data security

Desigual uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, payment system, or method of electronic storage can be guaranteed to be completely secure.

Customers are responsible for keeping account login details confidential and for contacting us promptly if they believe their account information has been misused.

Data retention

Desigual keeps customer information for as long as reasonably necessary to provide services, process orders, manage returns or exchanges, support customer service, maintain records, prevent fraud, resolve disputes, and meet operational requirements.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for store operations and recordkeeping.

Customer privacy rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include requesting access, correction, deletion, restriction, portability, or withdrawal of consent where applicable.

To submit a privacy request, contact us at [email protected]. We may need to verify your identity before processing certain requests.

Children’s privacy

Desigual does not knowingly collect personal information from children. Our website is intended for use by customers who are old enough to make online purchases or who use the website with appropriate permission from a parent or guardian.

If you believe a child has provided personal information to us, please contact us so we can review the request.

International users

If you visit or purchase from Desigual from outside the location where our website services are operated, your information may be processed or stored in another location. Data protection rules may differ depending on where you live.

By using the website, placing an order, or contacting us, you understand that information may be handled as needed to provide our online store services.

Policy updates

Desigual may update this Privacy Policy from time to time to reflect changes in store operations, website features, customer service practices, or privacy requirements.

The “Last updated” date near the top of this page shows when this Privacy Policy was most recently revised. Continued use of the website after updates means the revised policy applies going forward.