Contact & Help
Contact Desigual
Need help with your Desigual order, delivery, return, exchange, product question, or account? Our customer support team is here to help you get the information you need.
Email us
For customer support, please contact Desigual by email. Include as much detail as possible so our team can review your request and respond clearly.
[email protected]Response time
We typically reply within 24–48 hours. Messages sent outside customer service hours may be reviewed on the next business day.
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
What to include in your message
To help us assist you faster, please include the details that match your request. Do not send sensitive payment information by email or through the contact form.
- Your full name and the email address used for the order.
- Your order number, if your message is about an existing order.
- The product name, size, color, or SKU if your question is about a specific item.
- A short explanation of the issue or question.
- Photos, if they are helpful for product, sizing, damage, or item-related questions.
How we can help
Order support
Contact us for help with order details, order questions, item information, or updates related to a purchase.
Shipping support
Reach out if you have questions about shipping status, delivery details, or information needed for your order.
Returns & exchanges
We can help review return or exchange questions and guide you on the next steps based on your order details.
Product questions
Ask us about Desigual clothing, dresses, bags, shoes, accessories, sizing, colors, materials, or product availability.
Account help
Contact us if you need assistance with account access, order information, or email-related shopping support.
General support
Not sure where your question belongs? Send us a message and we will direct your request to the right support topic.
Contact form note
Use the contact form on this page if you prefer to send your request directly from the website. Please include your order number and the best email address for our reply.
Your privacy matters
Information you share with Desigual customer support is used to review and respond to your request. Please avoid sending passwords, full payment card numbers, or other sensitive personal information in your message.
We’re here to help
Thank you for contacting Desigual. Whether you need help with an order, shipping, returns, exchanges, product questions, or account support, our team will review your message and reply as soon as possible.
