30-day return window

Desigual offers 30 Days Free Returns. To qualify, your return request must be started within 30 days of receiving your order.

Returns sent after the 30-day return window may not be accepted. Please contact our customer service team as soon as possible if you need help with a return.

Return eligibility

To be eligible for a return, items must meet the following conditions:

• The item must be returned within the 30-day return window.
• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, packaging, and accessories must be included when applicable.
• The item must not show signs of wear, damage, stains, odors, alteration, or misuse.
• Proof of purchase or order information may be required to process the return.

Item condition

Returned items are inspected before a refund is issued. If an item does not meet the return conditions, the return may be refused or the refund may not be approved.

Please package your return carefully to help prevent damage during transit. Items should be returned with all included product materials whenever possible.

Non-returnable items

Some items may not be eligible for return. Non-returnable items may include:

• Items that have been worn, washed, used, altered, stained, or damaged after delivery.
• Items missing original tags, labels, packaging, or accessories where applicable.
• Underwear, swimwear, jewelry, or hygiene-sensitive items if protective seals, labels, or packaging have been removed or damaged.
• Gift cards, if offered.
• Final sale items, clearance items, or items marked as non-returnable at the time of purchase, if applicable.

How to start a return

Customers must contact customer service first to receive return instructions and return details. Please do not send any item back before receiving instructions from our team.

Return shipping cost

Desigual offers 30 Days Free Returns for eligible items. To use this service, customers must first contact customer service and follow the return instructions provided.

Any return sent without prior customer service instructions may not qualify for free return handling and may not be accepted.

Refund process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may need additional time to post the refund to your account.

Original shipping charges, duties, taxes, or other fees may not be refundable unless required by applicable rules or confirmed by customer service.

Exchanges

If you would like a different size, color, or item, please contact customer service first. Exchange availability may depend on stock and item eligibility.

In some cases, the fastest option may be to return the original item and place a new order for the preferred item after customer service confirms the proper return steps.

Damaged, defective, or wrong items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at [email protected].

Include your order number, a brief description of the issue, and clear photos of the item and packaging where helpful. Our customer service team will review your request and provide next steps.

Final sale rules

Items marked as final sale, clearance, or non-returnable at the time of purchase may not be eligible for return, refund, or exchange unless the item is defective, damaged, or incorrect.

Please review the product page and order details before completing your purchase.